Job Title: Implementation Manager – miFIN Product
Location: Delhi/NCR
Department: Implementation / Delivery
Reports to: Head of Delivery
About the Role
We are seeking a proactive and detail-oriented Implementation Manager to lead and manage end-to-end product implementation for new customers of our lending and leasing platform, miFIN. This role is critical in ensuring timely and successful onboarding of clients through structured processes, strong functional understanding, and stakeholder coordination. The focus is on configuring and deploying existing features efficiently and effectively.
Key Responsibilities
- Customer Onboarding: Lead and manage the full lifecycle of new client implementations – from project kick-off through UAT to go-live.
- Functional Product Mastery: Develop a strong functional understanding of the miFIN product, including key modules, workflows, configuration options, and integration points.
- Implementation Process Setup: Define, document, and refine a standardized implementation process that can be reused across customers to ensure consistent and quick go-lives.
- Configuration & Setup: Coordinate product setup and configuration tailored to each customer's requirements without custom development.
- UAT Coordination: Work closely with customers to plan and execute User Acceptance Testing (UAT); manage issue tracking and resolution.
- Stakeholder Management: Serve as the primary point of contact for internal teams and clients during the implementation phase; facilitate communication and issue resolution.
- Training & Handover: Support initial user training and ensure smooth transition to Customer Support or Account Management teams post-implementation.
- Project Management: Maintain timelines, track milestones, and ensure all tasks are completed as per the agreed schedule.
Required Qualifications & Skills
- Bachelor’s degree in Engineering, Information Systems, Business, or a related field.
- 7+ years of experience in software implementation, ideally with financial services or lending/leasing platforms.
- Proven ability to understand and interpret business and functional requirements.
- Strong analytical and problem-solving skills; attention to detail.
- Excellent project management and organizational abilities.
- Effective communication and interpersonal skills.
- Ability to handle multiple projects in parallel with cross-functional teams.
Nice to Have
- Familiarity with lending/leasing systems or core banking platforms.
- Experience in Agile or hybrid project delivery environments.
- Exposure to integration scenarios (e.g., with CRMs, core banking systems, payment gateways).
What We Offer
- Opportunity to work with a high-impact product in the fintech domain.
- A collaborative, performance-driven environment.
- Ownership of processes that directly impact customer satisfaction and product adoption.